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4 Marketing département قسم التسويق
Marketing and Communication Digitale تسويق واتصال رقمي
Thesis Master مذكرات الماستر
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Issue Date
Title
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2015-06-01
L’impact de la satisfaction du personnel en contact sur la satisfaction de la clientèle
BOURABA, Ryma
;
CHENINI, Soraya (encadreur)
2015-06-01
L’impact su personnel en contact sur la qualité du service
ARAB, Hamza
;
LALOUI, Abdallah (encadreur)
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BOURABA, Ryma
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qualité de service-Mercure Aéropo...
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satisfaction du client
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satisfaction du personnel en contact
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